1. Who This Policy Applies To
This Privacy Policy applies to both InsiQuest account holders and individuals who respond to surveys created through InsiQuest.
Survey creators determine which questions they ask, whether contact information is collected, why information is collected, and how they use the responses they receive.
InsiQuest processes survey information to operate the platform and provide services to the survey creator.
2. Information We Collect
Account information
We collect information provided when an InsiQuest account is created, updated, or managed. This may include:
- Name;
- Email address;
- Password or authentication credentials;
- Organization or company name;
- Organization logo;
- Account preferences;
- Subscription and account status;
- Support communications.
Survey and form content
We collect and store content created or uploaded through InsiQuest, including:
- Survey names and descriptions;
- Survey questions and answer options;
- Required-field settings;
- Contact-capture settings;
- Uploaded documents, files, images, or branding;
- Survey links, QR codes, and public survey settings;
- Industry-template selections;
- AI survey-generation instructions.
Survey responses
When a respondent completes a survey, we may collect:
- Answers submitted through the survey;
- Submission date and time;
- Files uploaded as part of a response;
- Respondent contact information requested by the survey creator;
- Technical information associated with the submission;
- The survey and account to which the response belongs.
Respondent contact information
Depending on the survey creator’s settings, a survey may request information such as:
- First and last name;
- Email address;
- Phone number;
- Mailing, service, or business address;
- Other information included in survey questions.
Survey creators are responsible for deciding which respondent information they request and for providing any notices or obtaining any consent required for their use of that information.
Respondent profiles and follow-up records
InsiQuest may organize response information into respondent or contact profiles. These records may include:
- Contact details;
- Survey-response history;
- Notes entered by the account holder;
- Tags or status labels;
- Follow-up reminders;
- Activity and interaction history.
Usage and technical information
We may automatically collect technical and usage information, including:
- Internet Protocol address;
- Browser and device type;
- Operating system;
- Pages or features accessed;
- Dates and times of access;
- Survey-page activity;
- Form submissions and interaction events;
- Referring pages or websites;
- Session identifiers;
- Error, diagnostic, security, and performance information.
Device and notification information
If notifications are enabled, we may collect a notification token, device identifier, device type, and related information needed to deliver account, response, follow-up, or service notifications.
3. How We Use Information
We may use collected information to:
- Create, authenticate, and manage InsiQuest accounts;
- Provide survey-building and editing tools;
- Generate survey content using artificial intelligence;
- Publish and display surveys;
- Process and store survey responses;
- Provide response analytics and exports;
- Create and maintain respondent profiles;
- Support notes, tags, activities, and follow-up reminders;
- Deliver email and push notifications;
- Manage subscriptions, trials, and feature access;
- Provide customer service and technical support;
- Monitor platform reliability, performance, and security;
- Prevent fraud, abuse, spam, and unauthorized access;
- Enforce our Terms of Use;
- Comply with applicable legal obligations;
- Improve and develop InsiQuest features.
4. Artificial Intelligence Features
InsiQuest uses artificial intelligence to help users generate survey titles, descriptions, questions, answer choices, response formats, summaries, and other survey-related content.
Information submitted to an AI feature may be sent to a third-party artificial-intelligence service provider for processing. This may include:
- The purpose or goal of a survey;
- The intended audience;
- Requested questions or topics;
- Selected tone or industry template;
- Content that the user asks the AI to review or generate.
Users should not submit passwords, complete payment credentials, government identification numbers, protected health information, or other highly sensitive information through AI-generation fields.
AI-generated content should be reviewed by the survey creator before it is published or relied upon.
5. Survey Creators and Respondent Privacy
InsiQuest provides technology that allows survey creators to collect information from respondents. The survey creator determines:
- The questions included in a survey;
- Whether the survey is anonymous;
- Whether contact information is requested;
- The purpose for which responses are collected;
- Who may access the survey results;
- How responses and respondent information are used.
Questions about a specific survey, why information was requested, or how a response will be used should generally be directed to the person or organization that created the survey.
InsiQuest may assist with requests relating to information stored on the platform, but we may need to coordinate with or refer the request to the applicable survey creator.
6. Payments and Subscriptions
Subscription payments may be processed by third-party providers, including Stripe or Apple, depending on where the subscription was purchased.
Payment providers process payment information under their own terms and privacy policies. InsiQuest does not receive or store complete payment-card numbers.
We may store limited billing and subscription records, including:
- Payment-provider customer identifiers;
- Subscription status;
- Product or plan identifiers;
- Transaction identifiers;
- Subscription expiration or renewal dates;
- Trial status;
- Billing-related support records.
7. Push Notifications and Email Communications
InsiQuest may send transactional or account-related communications, including:
- Welcome and account-setup messages;
- Password-reset messages;
- New response or respondent notifications;
- Follow-up reminders and morning digests;
- Subscription and billing notices;
- Security and service announcements;
- Support responses.
Push notifications can be disabled through device or browser settings. Some essential account, billing, legal, or security communications may still be sent by email.
8. Cookies and Similar Technologies
InsiQuest may use cookies, local storage, session identifiers, and similar technologies to:
- Maintain authenticated sessions;
- Protect accounts and prevent fraud;
- Remember preferences;
- Support application and survey functionality;
- Measure feature usage and platform performance;
- Diagnose errors and improve reliability.
Browser settings may allow users to block or delete cookies. Blocking essential cookies may prevent login or interfere with platform functionality.
9. How We Share Information
InsiQuest does not sell personal information.
We may share limited information with service providers that help us operate the platform, including providers of:
- Cloud hosting and data storage;
- Artificial-intelligence processing;
- Email delivery;
- Push notifications;
- Payment processing;
- Application monitoring and security;
- Customer support and infrastructure services.
These providers receive information only as reasonably necessary to perform services for InsiQuest or the applicable account holder.
We may also disclose information:
- When required by law, subpoena, court order, or legal process;
- To investigate fraud, abuse, or security threats;
- To protect the rights, safety, or property of users or others;
- To enforce our Terms of Use;
- In connection with a merger, acquisition, financing, reorganization, or sale of business assets;
- With consent or at the direction of the affected user.
10. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, disclosure, alteration, misuse, or loss.
Security measures may include authenticated access, encryption in transit, access controls, managed infrastructure, monitoring, backups, and security review practices.
No internet transmission or storage system can be guaranteed to be completely secure. Users are responsible for maintaining secure passwords and protecting access to their accounts and devices.
11. Data Retention
We retain information for as long as reasonably necessary to provide InsiQuest, maintain accounts, process subscriptions, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and protect platform security.
Retention periods may vary based on the type of information and the reason it is retained.
Survey content, responses, and respondent records may remain available until they are deleted by the account holder or the associated account is deleted.
Deleted information may remain temporarily in backups, logs, security records, payment records, or systems where immediate deletion is not reasonably possible or where retention is legally required.
12. Your Rights and Choices
Depending on your location and applicable law, you may have rights concerning personal information, which may include the right to:
- Request access to personal information;
- Correct inaccurate information;
- Request deletion of information;
- Request a portable copy of certain information;
- Object to or restrict certain processing;
- Withdraw consent where processing is based on consent;
- Submit a complaint to an appropriate privacy authority.
We may need to verify identity before fulfilling a request.
When a request concerns information collected through a survey, the survey creator may be responsible for responding to the request. InsiQuest may refer the request to that survey creator or assist them in responding.
13. Account and Data Deletion
InsiQuest account holders may initiate account deletion through the account settings available within the platform.
Users may also visit:
https://www.insiquest.com/delete-account/
Account-deletion assistance may be requested by emailing:
The request should be sent from the email address associated with the account and should clearly identify the account to be deleted.
Deleting an account may delete or make inaccessible:
- Account and organization information;
- Organization branding and uploaded files;
- Surveys and survey settings;
- Survey questions and answer choices;
- Survey responses and uploaded response files;
- Respondent contact records and profiles;
- Notes, tags, activities, and follow-up reminders;
- Analytics and interaction records associated with the account;
- Notification-device registrations.
Certain records may be retained where reasonably necessary for payment processing, tax reporting, legal compliance, fraud prevention, security, dispute resolution, or legitimate business recordkeeping.
14. Children’s Privacy
InsiQuest is not directed to children under 13, and we do not knowingly permit children under 13 to create InsiQuest accounts.
Survey creators may not knowingly use InsiQuest to collect personal information from children in violation of applicable law.
If you believe a child under 13 has provided personal information through InsiQuest without appropriate authorization, contact us so that we can review the matter and take appropriate action.
15. International Use and Data Processing
InsiQuest is operated from the United States. Information may be stored or processed in the United States or other locations where InsiQuest or its service providers maintain infrastructure.
Data-protection laws in those locations may differ from laws in the respondent’s or account holder’s jurisdiction.
Survey creators are responsible for determining whether their use of InsiQuest requires additional notices, agreements, safeguards, or consent for international data transfers.
16. Third-Party Links and Services
InsiQuest surveys, pages, emails, or features may contain links to third-party websites or services. We are not responsible for the privacy, security, content, or practices of third parties outside InsiQuest.
Users should review the privacy policies of third-party services before providing information to them.
17. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to InsiQuest, legal requirements, security practices, service providers, or data practices.
The updated policy will be posted on this page with a revised effective date. Where appropriate or legally required, we may provide additional notice through the platform or by email.
Continued use of InsiQuest after an updated policy becomes effective constitutes acknowledgment of the revised policy.
18. Contact Us
Questions, privacy requests, account-deletion requests, and concerns regarding this Privacy Policy may be directed to:
Best Partner Media LLC
InsiQuest Privacy and Support
Email:
support@insiquest.com